Complete Audiology Assistant training

Deep Dive:
The FIRST question we always get is, "What is the difference between the courses you offer?"
We have created a course comparison chart that gives a quick visual of what is different. That can be found at, Course Comparison Chart

Also Learn More about what makes our courses different from other online courses, Everything you need to know.

This course is recommended for practices that have NOT used an Assistant/Tech before and want extra training for Customer Care/Basic Front Desk training.

The 15 Complete course includes the following:
Supervisor's Guide – To assist the supervising Audiologist to guide the training assistant in weekly courses that are taken online and completed in-practice.

Best Practice Protocols – These protocols are designed to help a practice integrate an Audiology Assistant successfully into their practice. Protocols include:
  • Audiology Assistant Daily Routine

  • Lab Responsibilities

  • Lab Control

  • Stock Hearing Aid Protocol

  • Return for Credit Procedure

  • Hearing Instrument Cleaning Appointment / Walk-ins

  • Hearing Aid Deliveries

  • LACE Demonstration and Follow Up

  • End of Month Duties

Checklist and Tracking worksheets - These checklists and tracking worksheets are designed to help keep track of the training so the supervising audiologist knows where more focus for the assistant needs to be. Checklists are to help make sure the assistant is not missing any steps while training. Many of these checklists can continue to be used after training is complete to help with communication between the assistant and the audiologist.
  • Audiology Assistant Checklist

  • Audiology Assistant Training Tracker

  • Biologic Check

  • Drop-in Hearing Instrument Worksheet

  • Earmold Order Checklist

  • End of Month Control Sheet

  • Essential Job Functions Worksheet

  • Hearing Aid Delivery Checklist

  • Housekeeping Checklist

  • Lab Hearing Aid Checklist

Certificate of Completion - Some states accept this training as one of the accepted means for the supervising audiologist to ensure that the assistant is trained appropriately.
This program is designed for training and information purposes only. The audiologist is responsible for the registration or acquiring the state licensure or certification for audiology assistants. The audiologist is responsible to ensure that the assistant and training meet the necessary license regulations to work as an audiology assistant in the state where the clinic resides.


Click here to see the Course Comparison Chart

Course curriculum

  • 1

    Welcome to the course!

  • 2

    Module 1 - Welcome and Job Function Overview

    • Job Function Overview

    • Homework assignment 1: What is the definition of an assistant

    • Homework assignment 2: Review End-of-Month Control Sheet

    • Homework assignment 3: Essential Job Function worksheet

    • Module 1 - Test your learning

  • 3

    Module 2 - Patient Oriented Approach (POA)

    • Patient Oriented Approach (POA)

    • Homework assignment 1: Practice your introductions

    • Homework assignment 2: Questions interacting with patients

    • Module 2 - Test your learning

  • 4

    Module 3 - Diagnostics

    • Diagnostics

    • Understanding screening and diagnostic - Flashcards

      FREE PREVIEW
    • Audiometer Install, Controls, Menu

    • Audiometer The Hughson-Westlake Method of Obtaining Threshold

    • Homework assignment 1: Schedule your Full diagnostic

    • Homework assignment 2: Practice hearing screenings

    • Homework assignment 3: Review with Supervisor

    • Homework assignment 4: Discuss Tympanometry

    • Homework assignment 5: Begin LACE training

    • Module 3 - Test your learning

  • 5

    Module 4 - Delivering Unforgettable Customer Service - Part One

    • Delivering Unforgettable Customer Service - Part One

    • Homework assignment 1: Review practice value proposition

    • Homework assignment 2: Brainstorming

    • Homework assignment 3: Solve problems or complaints

    • Module 4 - Test your learning

  • 6

    Module 4.2 - Hearing Aids 101

  • 7

    Module 5 - Delivering Unforgettable Customer Service - Part Two

    • Delivering Unforgettable Customer Service - Part Two

    • Homework assignment 1: Review Housekeeping Checklist

    • Homework assignment 2: Review policy for running late with patients

    • Homework assignment 3: Measure your speaking rate

    • Homework assignment 4: Review HIPAA and clinic privacy policy

    • Module 5 - Test your learning

  • 8

    Module 6 - Introduction to Hearing and Hearing Loss

  • 9

    Module 7 - Patient Education During the Hearing Aid Delivery

    • Patient Education During the Hearing Aid Delivery

    • Hearing aid delivery - Flashcards

      FREE PREVIEW
    • Dry-Aide Kits

    • Homework assignment 1: Write summary and email to Supervisor

    • Homework assignment 2: Perform and Electroacoustic Analysis

    • Homework assignment 3: Review Point Of Sale system used by clinic

    • Homework assignment 4: Review Hearing Loops

    • Module 7 - Test your learning

  • 10

    Module 8 - Troubleshooting

    • Troubleshooting

    • Homework assignment 1: Review list of manufacturers

    • Homework assignment 2: Practice with NOAH

    • Homework assignment 3: Battery Packaging

    • Module 8 - Test your learning

  • 11

    Module 9 - Making Modifications

    • Making Modifications

    • Homework assignment 1: Review job function with ear molds and plugs

    • Homework assignment 2: Review tubing and receiver sizes

    • Homework assignment 3: Review different types of filters

    • Module 9 - Test your learning

  • 12

    Module 10 - Hearing Instrument Test Box

    • Hearing Instrument Test Box

    • Homework assignment 1: Review the HIT box

    • Homework assignment 2: Practice a Speech Mapping report

    • Homework assignment 3: Performing an EAA

    • Homework assignment 4: HIT Box report

    • Module 10 - Test your learning

  • 13

    Module 11 - Infection Control

    • Infection Control

    • Infection control - Flashcards

      FREE PREVIEW
    • Homework assignment 1: Review Infection Control Protocol

    • Homework assignment 2: Review cold sterilization process

    • Homework assignment 3: Review delivery process of hearing aids

    • Module 11 - Test your learning

  • 14

    Module 12 - Tools Necessary in the Lab

    • Tools Necessary in the Lab

    • Tools used in the lab

    • Filters and Wax Trap Replacement

    • Homework assignment 1: Practice buffing an earmold

    • Homework assignment 2: Videos

    • Module 12 - Test your learning

  • 15

    Module 13 - Aural Rehabilitation

    • Aural Rehabilitation

    • Homework assignment 1: Understand HearCoach

    • Homework assignment 2: Discuss the AR options

    • Module 13 - Test your learning

  • 16

    Module 14 - Creating Connection Through Better Hearing

    • Creating Connection Through Better Hearing

    • Homework assignment 1: Understanding Hearing Loss

    • Homework assignment 2: Communicating with those with hearing loss

    • Homework assignment 3: CaptionCall and CapTel

    • Module 14 - Test your learning

  • 17

    Next steps

    • Final Review

    • APPENDIX

    • More resources for you

    • Before you go...