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Welcome to day one of Front Desk Boot Camp.

Front Desk Boot Camp is a Certification Program hosted by Audiology Academy. This program was created based on research and experience. Research shows that 87% of the skills you learn at a one-time training is LOST within 30 days IF you don’t have reinforcement of the new information or assessment of the new skills. Experience has brought to our attention that if someone doesn’t know why something is important, they’re less likely to adopt it into their routine. 


We want you to feel empowered and supported in your new position and so does your employer, which is why they chose this certification program to ensure you have a solid foundation for mutual success. It is our commitment to you to bring you the tools you need in addition to inspiration for using them.  


This course is designed to be completed over the course of 10 weeks and re-assessed again after 6 months. 


We realize that you will need to build confidence and credibility before the end of your 10 week program so for that reason, we have developed a crash macro course that will be broken down into 10 micro modules for reinforcement and depth.


***The course curriculum titles and sections can change before the final release.***

Course curriculum

Coming Q1 2022

  • 1

    Intro to your Front Desk Boot Camp

    • Employer Assessment

    • Hearing Healthcare Binder Overview

  • 2

    Crash Course (MACRO)

    • Crash Course (MACRO) overview

    • Review of role of Front Desk

    • What is Audiology - Types of Hearing Healthcare professionals : Audiologists (MA/PhD/AuD) HIS, AA, Intern, Extern.

    • Tour of a fitting room and lab - brief explanation of what each diagnostic equipment does

    • What is Hearing Loss, types, treatments & referrals

    • Brief Overview on Common Services & Appointment types

    • New/ Existing Pts. Diagnostics, HT/Tin Evals, HAE/Consutlations, EMI

    • Brief Overview on hearing aid brands, styles, and levels of technology

    • Specialty services

    • Daily flow - Checking in and out, keeping it clean, compassion

  • 3

    Module One: Front Desk Professional Position Overview

    • Role of a Front Desk Professional in Hearing Healthcare

    • Hearing Health Care Mission

    • Psychology & Passion

    • Responsibilities

    • Quiz

  • 4

    Module Two: Building a Strong Foundation

    • The cost of dissatisfaction

    • Strategies for consistent excellence

    • AAA, RRR

    • Goals R4

    • HEAR2I3NG = R4

    • Quiz

  • 5

    Module Three: Hearing Healthcare

    • Hearing Healthcare Profession

    • Professionals

    • Scope of Practice

    • Services

    • Hearing Loss

    • Other Professionals & Medical Referrals

    • Services Outside of HL

    • Medical Referrals

    • Quiz

  • 6

    Module Four: Communication

    • Passive Listening, Active Listening

    • Active Interrupting

    • Communication Strategies for the Hard of Hearing

    • Accessibility

    • HIPAA

    • Interactive Video

    • Quiz

  • 7

    Module Five: Scheduling

    • Scheduling

    • Know your practice

    • FAQ

    • Prospective, Competitive, Established, Non-Active

    • Appointment types

    • Companion

    • Candidacy for appointment types

    • Tracking, Tagging

    • Looking Ahead

    • Quick Reference Guide

    • Quiz

  • 8

    Module Six: Audiology Administration

    • Knowledge Specific to Audiology Administration

    • New, Repaired, Deliveries

    • Power in being proactive

    • Empty Schedule (call lists)

    • Call lists, follow ups

    • Know your scope

    • EMR

    • Quiz

  • 9

    Module Seven: Insurance/ Discount Program/ Third Party Payers

    • Insurance Overview

    • Insurance VS TPA

    • Insurance VOB

    • TPA

    • Referrals

    • Quiz

  • 10

    Module Eight: Marketing & Social Media

    • Marketing

    • Cost of Marketing

    • Physician marketing

    • Patient Marketing

    • Different Database Categories, how and when

    • Social Media

    • Quiz

  • 11

    Module Nine: Technology

    • Technology Types

    • Models, Levels of Technology

    • Other Tech

    • Accessories

    • Bluetooth

    • Quiz

  • 12

    Module Ten: Professional Development & Resource Links

    • Professional Development

    • Overview

    • Resource Links

    • TOOLBOX Link

  • 13

    BONUS Module: Hard Skills - Training and Practice

    • Typing 101 and practice site

    • Filing - There are still some places that use paper files

    • Speech Practice, learn the how

  • 14

    Final Exam

    • Final Exam

    • Exit Survey

***The course curriculum titles and sections can change before the final release.***